Shlomi Lavi /
May 30, 2022
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Bottom Line: Which is Better - FocalScope or Help Sumo?
Help Sumo is more expensive to implement (TCO) than FocalScope, and Help Sumo is rated with the same score (84/100) as FocalScope (84/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FocalScope Ltd Vs. AJ Square Inc
FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...
AJ Square Inc: AJ Square Incorporation is a U.S.based global IT service provider delivering technology-driven business solutions that meet the strategic objectives of IT clients. Each solution is delivered with the industry-benchmark predictability and operational superiority thereby increasing competitiveness of Global Clients in this information age.
Who is more expensive? FocalScope or Help Sumo?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FocalScope and Help Sumo.
FocalScope price starts at $9 per agent/month , On a scale between 1 to 10 FocalScope is rated 2, which is much lower than the average cost of Help Desk software. Help Sumo price starts at $19 per agent/month , When comparing Help Sumo to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: FocalScope cost is around the same cost of Help Sumo.
Which software includes more/better features?
We've compared FocalScope Vs. Help Sumo based on some of the most important and required Help Desk features.
FocalScope: We are still working to collect the list of features for FocalScope.
Help Sumo: We are still working to collect the list of features for Help Sumo.
Target customer size
FocalScope's typical customers include: Small, medium and large size businesses, and Help Sumo's target customer size include: Small, medium and large size businesses.