Shlomi Lavi /
May 30, 2022
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Bottom Line: Which is Better - FocalScope or Integria IMS?
Integria IMS is more expensive to implement (TCO) than FocalScope, and Integria IMS is rated higher (89/100) than FocalScope (84/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FocalScope Ltd Vs. Ártica Soluciones Tecnológicas
FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...
Ártica Soluciones Tecnológicas: We are a young and innovative Spanish company founded in 2005. We specialize in the development of products for high-performance system environments and support for IT processes. At Ártica ST we believe in innovation, and that is why we opt for our own solutions rather than integrating third-party solutions.
Who is more expensive? FocalScope or Integria IMS?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FocalScope and Integria IMS.
FocalScope price starts at $9 per agent/month , On a scale between 1 to 10 FocalScope is rated 2, which is much lower than the average cost of Help Desk software. Integria IMS price starts at $6,000 per year , When comparing Integria IMS to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: Integria IMS is more expensive than FocalScope.
Which software includes more/better features?
We've compared FocalScope Vs. Integria IMS based on some of the most important and required Help Desk features.
FocalScope: We are still working to collect the list of features for FocalScope.
Integria IMS: We are still working to collect the list of features for Integria IMS.
Target customer size
FocalScope's typical customers include: Small, medium and large size businesses, and Integria IMS's target customer size include: Small, medium and large size businesses.