Compare FocalScope and Axosoft Help Desk - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - FocalScope or Axosoft Help Desk?

Axosoft Help Desk is more expensive to implement (TCO) than FocalScope, and Axosoft Help Desk is rated higher (86/100) than FocalScope (84/100). Axosoft Help Desk offers users more features (3) than FocalScope (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FocalScope Ltd Vs. Axosoft, LLC

FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...

Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...

Who is more expensive? FocalScope or OnTime Help Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FocalScope and OnTime Help Desk.

FocalScope price starts at $9 per agent/month , On a scale between 1 to 10 FocalScope is rated 2, which is much lower than the average cost of Help Desk software. OnTime Help Desk price starts at $105 per month , When comparing OnTime Help Desk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: OnTime Help Desk is more expensive than FocalScope.

Which software includes more/better features?

We've compared FocalScope Vs. Axosoft Help Desk based on some of the most important and required Help Desk features.

FocalScope: We are still working to collect the list of features for FocalScope.

OnTime Help Desk: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

FocalScope's typical customers include: Small, medium and large size businesses, and OnTime Help Desk's target customer size include: Start up, Small business, Medium business, Large business.