Shlomi Lavi /
May 30, 2022
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Bottom Line: Which is Better - FocalScope or Slack?
Slack is more expensive to implement (TCO) than FocalScope, and Slack is rated higher (100/100) than FocalScope (84/100). Slack offers users more features (5) than FocalScope (0). There is a clear winner in this case and it is Slack!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FocalScope Ltd Vs. Slack
FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...
Slack: Slack is a messaging app for teams. It brings all your communication in one place, integrating with the tools and services you use every day. Slack is free to use for as long as you want, with teams big and small. Slack is on a mission to make your working life simpler, more pleasant and more productive.
Who is more expensive? FocalScope or Slack?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FocalScope and Slack.
FocalScope price starts at $9 per agent/month , On a scale between 1 to 10 FocalScope is rated 2, which is much lower than the average cost of Help Desk software. Slack price starts at $6.67 per month , When comparing Slack to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: FocalScope cost is around the same cost of Slack.
Which software includes more/better features?
We've compared FocalScope Vs. Slack based on some of the most important and required Help Desk features.
FocalScope: We are still working to collect the list of features for FocalScope.
Slack: Document Management, Project Management, Task Management, Document Publishing, Document Versioning.
Target customer size
FocalScope's typical customers include: Small, medium and large size businesses, and Slack's target customer size include: Small, medium and large size businesses.