Compare FocalScope and Slack - May 2022

Shlomi LaviShlomi Lavi / May 30, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - FocalScope or Slack?

Slack is more expensive to implement (TCO) than FocalScope, and Slack is rated higher (100/100) than FocalScope (84/100). Slack offers users more features (5) than FocalScope (0). There is a clear winner in this case and it is Slack!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FocalScope Ltd Vs. Slack

FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...

Slack: Slack is a messaging app for teams. It brings all your communication in one place, integrating with the tools and services you use every day. Slack is free to use for as long as you want, with teams big and small. Slack is on a mission to make your working life simpler, more pleasant and more productive.

Who is more expensive? FocalScope or Slack?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FocalScope and Slack.

FocalScope price starts at $9 per agent/month , On a scale between 1 to 10 FocalScope is rated 2, which is much lower than the average cost of Help Desk software. Slack price starts at $6.67 per month , When comparing Slack to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: FocalScope cost is around the same cost of Slack.

Which software includes more/better features?

We've compared FocalScope Vs. Slack based on some of the most important and required Help Desk features.

FocalScope: We are still working to collect the list of features for FocalScope.

Slack: Document Management, Project Management, Task Management, Document Publishing, Document Versioning.

Target customer size

FocalScope's typical customers include: Small, medium and large size businesses, and Slack's target customer size include: Small, medium and large size businesses.



FocalScope

ITQlick rating
(5/5)

starts at $9 per agent/month

FocalScope is a trending cloud-based CRM software, it is designed to support small, medium and large size business. FocalScope received a rating of 5 from ITQlick team. The software cost is considered affordabl...

Categories: Automatic Call Distribution (ACD), Banking CRM, Casino CRM, Complaint Management.

Slack

ITQlick rating
(4.6/5)

starts at $6.67 per month

Slack is a cloud-based Team Collaboration software that enables its users to participate in extended communications involving File sharing, App collaborations, and call making. It also allows them to manage org...

Categories: Communications, VoIP, Document Management, Team Collaboration, File Sharing.

Compare specifications

Compare features

FocalScope: 0 Features

We are working to collect the list of features

Slack: 5 Features

Document Management
Project Management
Task Management
Document Publishing
Document Versioning
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
FocalScope
ITQlick rating
5/5
Score
84/100
Pricing
2/10
License pricing
$9 per agent/month
Functionality
26
Compare
Slack
ITQlick rating
4.6/5
Score
100/100
Pricing
2/10
License pricing
$6.67 per month
Functionality
15
Review
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.