Shlomi Lavi /
May 30, 2022
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Bottom Line: Which is Better - FocalScope or SysAid?
SysAid is more expensive to implement (TCO) than FocalScope, and FocalScope is rated higher (84/100) than SysAid (79/100). SysAid offers users more features (9) than FocalScope (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FocalScope Ltd Vs. SysAid Technologies Ltd.
FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...
SysAid Technologies Ltd.: SysAid Technologies, formerly Ilient, is a leading global provider of IT Service Management (ITSM) software. nnSysAid was founded in 2002 by Israel Lifshitz, with a vision to provide simple, cutting-edge, and cost-effective software tools for service excellence. SysAid is ideal for organizations who want to manage, monitor, and track all their IT...
Who is more expensive? FocalScope or SysAid?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FocalScope and SysAid.
FocalScope price starts at $9 per agent/month , On a scale between 1 to 10 FocalScope is rated 2, which is much lower than the average cost of Help Desk software. SysAid price starts at $1,211 per year , When comparing SysAid to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: SysAid is more expensive than FocalScope.
Which software includes more/better features?
We've compared FocalScope Vs. SysAid based on some of the most important and required Help Desk features.
FocalScope: We are still working to collect the list of features for FocalScope.
SysAid: Asset Management, Customer Survey, Email Integration, Knowledge Base/FAQ, Mobile Integration.
Target customer size
FocalScope's typical customers include: Small, medium and large size businesses, SysAid was originally intended for IT practitioners.