Shlomi Lavi /
May 30, 2022
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Bottom Line: Which is Better - FocalScope or Vivantio Pro?
Vivantio Pro is more expensive to implement (TCO) than FocalScope, and FocalScope is rated higher (84/100) than Vivantio Pro (75/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FocalScope Ltd Vs. Vivantio
FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...
Vivantio: The UK's Most Popular SaaS Service Desk Solution.nnFormed in 2003, Vivantio is a privately owned limited company providing web based software solutions to customer service and support teams. nnVivantio was the first UK company to build a single service desk solution designed to be installed at customer premises and offered as a fully managed h...
Who is more expensive? FocalScope or Vivantio Pro?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FocalScope and Vivantio Pro.
FocalScope price starts at $9 per agent/month , On a scale between 1 to 10 FocalScope is rated 2, which is much lower than the average cost of Help Desk software. Vivantio Pro price starts at $42 per user/month , When comparing Vivantio Pro to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: Vivantio Pro is more expensive than FocalScope.
Which software includes more/better features?
We've compared FocalScope Vs. Vivantio Pro based on some of the most important and required Help Desk features.
FocalScope: We are still working to collect the list of features for FocalScope.
Vivantio Pro: We are still working to collect the list of features for Vivantio Pro.
Target customer size
FocalScope's typical customers include: Small, medium and large size businesses, and Vivantio Pro's target customer size include: Small, medium and large size businesses.