Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - FocalScope or Zoho CRM?
Zoho CRM is more expensive to implement (TCO) than FocalScope, and Zoho CRM is rated higher (98/100) than FocalScope (84/100). Zoho CRM offers users more features (16) than FocalScope (0). There is a clear winner in this case and it is Zoho CRM!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FocalScope Ltd Vs. Zoho
FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Who is more expensive? FocalScope or Zoho CRM?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FocalScope and Zoho CRM.
FocalScope price starts at $9 per agent/month , On a scale between 1 to 10 FocalScope is rated 2, which is much lower than the average cost of Help Desk software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: FocalScope cost is around the same cost of Zoho CRM.
Which software includes more/better features?
We've compared FocalScope Vs. Zoho CRM based on some of the most important and required Help Desk features.
FocalScope: We are still working to collect the list of features for FocalScope.
Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.
Target customer size
FocalScope's typical customers include: Small, medium and large size businesses, Zoho CRM is focused on startup to medium firms in different markets.