Compare Fonality and SolarWinds Service Desk - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Fonality or SolarWinds Service Desk?

Fonality is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than Fonality (84/100). SolarWinds Service Desk offers users more features (18) than Fonality (1). There is a clear winner in this case and it is SolarWinds Service Desk!

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Fonality, Inc Vs. Samanage

Fonality, Inc: Founded in 2004 and headquartered in Plano, Texas, Fonality is a leading developer and marketer of cloud-based business communications and unified communications solutions for small, medium and enterprise businesses. Investors include Draper Fisher Jurvetson, Intel Capital, and Azure Capital Partners. Fonality offers purpose-built VoIP business co...

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who is more expensive? Fonality or SolarWinds?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Fonality and SolarWinds.

Fonality price starts at $24 per user/month , On a scale between 1 to 10 Fonality is rated 6, which is similar to the average cost of VoIP software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average VoIP software cost.

Bottom line: Fonality is more expensive than SolarWinds.

Which software includes more/better features?

We've compared Fonality Vs. SolarWinds Service Desk based on some of the most important and required VoIP features.

Fonality: VoIP.

SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

The Fonality’s features are mainly for large businesses, but the software caters to the needs of small (10 to 100 employees) to medium-sized (100 to 1,000 employees) businesses that depend on IT, data hosting and related services, mainly in the field of business phone and VoIP systems. SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.