Compare Fonality and Talkdesk - Jun 2022
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Bottom Line: Which is Better - Fonality or Talkdesk?
Fonality is more expensive to implement (TCO) than Talkdesk, and Talkdesk is rated higher (88/100) than Fonality (84/100). Fonality offers users more features (1) than Talkdesk (0).
Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Fonality, Inc Vs. Talkdesk
Fonality, Inc: Founded in 2004 and headquartered in Plano, Texas, Fonality is a leading developer and marketer of cloud-based business communications and unified communications solutions for small, medium and enterprise businesses. Investors include Draper Fisher Jurvetson, Intel Capital, and Azure Capital Partners. Fonality offers purpose-built VoIP business co...
Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...
Who is more expensive? Fonality or Talkdesk?
The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Fonality and Talkdesk.
Fonality price starts at $24 per user/month , On a scale between 1 to 10 Fonality is rated 6, which is similar to the average cost of VoIP software. Talkdesk price starts at $75 per user/month , When comparing Talkdesk to its competitors, the software is rated 4 - lower than the average VoIP software cost.
Bottom line: Fonality is more expensive than Talkdesk.
Which software includes more/better features?
We've compared Fonality Vs. Talkdesk based on some of the most important and required VoIP features.
Fonality: VoIP.
Talkdesk: We are still working to collect the list of features for Talkdesk.
Target customer size
The Fonality’s features are mainly for large businesses, but the software caters to the needs of small (10 to 100 employees) to medium-sized (100 to 1,000 employees) businesses that depend on IT, data hosting and related services, mainly in the field of business phone and VoIP systems. and Talkdesk's target customer size include: SMBs.
Talkdesk
starts at $75 per user/month
Talkdesk software is a cloud-hosted enterprise call center solution modeled to help businesses enhance customer satisfaction while still reducing the cost of customer support. The platform uses interactive voic...
Compare PricingCompare specifications
Fonality Specifications
ITQlick Score: | 84/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | VoIP -> Fonality review |
Company: | Fonality, Inc |
Pricing: | starts at $24 per user/month |
Typical customers: | Medium business |
Platforms: | Desktop, Mobile, Cloud |
Links: | Fonality review, Fonality pricing, Fonality alternatives |
Talkdesk Specifications
ITQlick Score: | 88/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Call Center -> Talkdesk review |
Company: | Talkdesk |
Pricing: | starts at $75 per user/month |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | Talkdesk review, Talkdesk pricing, Talkdesk alternatives |
Compare features
Fonality: 1 Features
Talkdesk: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.