Compare Freshcaller and Dixa - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Freshcaller or Dixa?

Freshcaller is more expensive to implement (TCO) than Dixa, and Dixa is rated higher (83/100) than Freshcaller (79/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Freshworks Vs. Dixa

Freshworks: At Freshworks, we believe your business deserves better software - software thats ready to go, easy to setup and use, and requires minimal customization. All of our products live up to this promise and are backed by our world-class support. And the best part is, you dont have to break the bank to get them working.

Dixa: Create one unified customer experience on email, chat and phone and eliminate the chaos caused by using separate systems.

Who is more expensive? Freshcaller or Dixa?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshcaller and Dixa.

Freshcaller price starts at $25 per month , On a scale between 1 to 10 Freshcaller is rated 2, which is much lower than the average cost of Call Center software. Dixa price starts at $99 per feature/month , When comparing Dixa to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Freshcaller cost is around the same cost of Dixa.

Which software includes more/better features?

We've compared Freshcaller Vs. Dixa based on some of the most important and required Call Center features.

Freshcaller: Call Conferencing, Call Recording, Inbound Call Center, Call Center, Conference Calling.

Dixa: Chat, Email alerts, Email integration, Call Center, VoIP.

Target customer size

Freshcaller's typical customers include: Small, medium and large size businesses, and Dixa's target customer size include: Small, medium and large size businesses.