Compare Freshdesk and Agent.ai Software - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - Freshdesk or Agent.ai Software?

Agent.ai Software is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Agent.ai Software (25/100). Freshdesk offers users more features (10) than Agent.ai Software (0). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. Agent.ai

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Agent.ai: Agent.ai provides artificial intelligence-enhanced customer service software that help businesses connect in real-time with their customers wherever they are, whenever they’d like and in the communication channels they prefer. Backed by its event-based machine learning and natural language processing engines, Agent.ai enables businesses to deliver...

Who is more expensive? Freshdesk or Agent.ai Software?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and Agent.ai Software.

Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. Agent.ai Software price starts at $0.05 per month , When comparing Agent.ai Software to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Freshdesk cost is around the same cost of Agent.ai Software.

Which software includes more/better features?

We've compared Freshdesk Vs. Agent.ai Software based on some of the most important and required Help Desk features.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.

Agent.ai Software: We are still working to collect the list of features for Agent.ai Software.

Target customer size

Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. and Agent.ai Software's target customer size include: SMBs.