Compare Freshdesk and Comm100 Live Chat - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Freshdesk or Comm100 Live Chat?

Comm100 Live Chat is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Comm100 Live Chat (81/100). Freshdesk offers users more features (10) than Comm100 Live Chat (6). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. Comm100 Network Corporation

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Comm100 Network Corporation: Comm100 is the leading global provider of enterprise-level customer service and communication solutions. As our motto "100% communication, 100% success" indicates, we believe that good customer communication can make a difference for your business, helping you build stronger customer relationships and get a better business performance.

Who is more expensive? Freshdesk or Comm100 Live Chat?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and Comm100 Live Chat.

Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. Comm100 Live Chat price starts at $24 per agent/month , When comparing Comm100 Live Chat to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Comm100 Live Chat is more expensive than Freshdesk.

Which software includes more/better features?

We've compared Freshdesk Vs. Comm100 Live Chat based on some of the most important and required Help Desk features.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.

Comm100 Live Chat: Customer Survey, Email Integration, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support.

Target customer size

Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. and Comm100 Live Chat's target customer size include: Small, medium and large size businesses.