Compare Freshdesk and devContact - May 2022
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Bottom Line: Which is Better - Freshdesk or devContact?
devContact is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than devContact (85/100). Freshdesk offers users more features (10) than devContact (0). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FRESHDESK INC. Vs. devContact
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
devContact: Cut down on your support tickets with a built-in help desk module comprising FAQs and Knowledge-base. Customers can perform keyword search to find solutions to their problems.
Who is more expensive? Freshdesk or devContact?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and devContact.
Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. devContact price starts at $9.99 per month , When comparing devContact to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Freshdesk cost is around the same cost of devContact.
Which software includes more/better features?
We've compared Freshdesk Vs. devContact based on some of the most important and required Help Desk features.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.
devContact: We are still working to collect the list of features for devContact.
Target customer size
Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. and devContact's target customer size include: Small businesses and start ups.
devContact
starts at $9.99 per month
devContact is a help desk software designed as an online solution to help handle user retention, feedbacks, bad reviews, and customer support problems.
Compare PricingCompare specifications
Freshdesk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshdesk review |
Company: | FRESHDESK INC. |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
devContact Specifications
ITQlick Score: | 85/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> devContact review |
Company: | devContact |
Pricing: | starts at $9.99 per month |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop, Mobile |
Links: | devContact review, devContact pricing, devContact alternatives |
Compare features
Freshdesk: 10 Features
devContact: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.