Shlomi Lavi / Jun 21, 2021We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. Learn more by reading our advertiser disclosure.
devContact is more expensive to implement (TCO) than Freshdesk, Freshdesk is rated higher (94/100) than devContact (85/100). Freshdesk offers more features (10) to their users than devContact (0). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
devContact: Cut down on your support tickets with a built-in help desk module comprising FAQs and Knowledge-base. Customers can perform keyword search to find solutions to their problems.
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Freshdesk and devContact.
Freshdesk price starts at $15 per user/month , on a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. devContact accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: Freshdesk cost is around the same cost of devContact.
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Freshdesk Vs. devContact based on some of the most important and required Help Desk features. Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling. devContact: We are still working to collect the list of features for devContact.
Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. and devContact's target customer size include: Small businesses and start ups.
starts at $15 per user/month
Freshdesk is a cloud based help-desk system designed to ensure good customer relations between and an organization and its clients. The solution core features include ticketing, collaboration and automations.
Compare Pricing
devContact is a help desk software designed as an online solution to help handle user retention, feedbacks, bad reviews, and customer support problems.
Compare Pricing| ITQlick Score: | 94/100 |
|---|---|
| ITQlick Rating: | (4.5/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> Freshdesk |
| Company: | FRESHDESK INC. |
| Pricing: | starts at $15 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
| ITQlick Score: | 85/100 |
|---|---|
| ITQlick Rating: | (4.8/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> devContact |
| Company: | devContact |
| Typical customers: | Small businesses and start ups |
| Platforms: | Desktop, Mobile |
| Links: | devContact review, devContact pricing, devContact alternatives |
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.