Freshdesk Vs EBSuite (May 2021)
Compare Pricing
Shlomi Lavi / May 01, 2021
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Bottom Line: Which is Better - Freshdesk or EBSuite?
EBSuite is more expensive to implement (TCO) than Freshdesk, Freshdesk is rated higher (94/100) than EBSuite (83/100). Freshdesk offers more features (10) to their users than EBSuite (0). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How FRESHDESK INC. compares with Ebsuite?
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Ebsuite: EBSuite was formed in 2001 by Silicon Valley software engineers. Our engineers helped build some of the most popular Internet based applications, including: The Stanford Human Genome Database, Oracle Applications and SUN's Java. Our vision for CRM is to provide a complete integrated business solution. A complete CRM solution that will save time, pr...
Who's more expensive? Freshdesk or EBSuite?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Freshdesk and EBSuite.
Freshdesk price starts at $15 per user/month , on a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. EBSuite accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line:EBSuite is more expensive than Freshdesk.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Freshdesk Vs. EBSuite based on some of the most important and required Help Desk features. Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling. EBSuite: We are still working to collect the list of features for EBSuite.
Target customer size
Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. EBSuite can be used for developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM.
Compare specifications
Freshdesk Specifications
| ITQlick Score: | 94/100 |
|---|---|
| ITQlick Rating: | (4.5/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> Freshdesk |
| Company: | FRESHDESK INC. |
| Pricing: | starts at $15 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
EBSuite Specifications
| ITQlick Score: | 83/100 |
|---|---|
| ITQlick Rating: | (4.5/5) |
| Pricing: | 4/10 - average cost |
| Category: | Help Desk -> EBSuite |
| Company: | Ebsuite |
| Typical customers: | SMBs |
| Platforms: | Desktop, Cloud |
| Links: | EBSuite review, EBSuite pricing, EBSuite alternatives |
Compare features
Freshdesk: 10 Features
EBSuite: 0 Features
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.