Compare Freshdesk and Eloquent WebSuite - Aug 2022

Shlomi LaviShlomi Lavi / Aug 09, 2022

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Bottom Line: Which is Better - Freshdesk or Eloquent WebSuite?

Eloquent WebSuite is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Eloquent WebSuite (81/100). Freshdesk offers users more features (10) than Eloquent WebSuite (0). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. Eloquent Systems Inc

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Eloquent Systems Inc: It is the vision of Eloquent Systems to provide quality support to knowledge management professionals who work in libraries, archives, museums and records management positions for corporate, government, legal, medical, education and heritage institutions around the world. Our software and services give them the freedom to focus on serving their c...

Who is more expensive? Freshdesk or Eloquent WebSuite?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and Eloquent WebSuite.

Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. Eloquent WebSuite price starts at $35 per month , When comparing Eloquent WebSuite to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Eloquent WebSuite is more expensive than Freshdesk.

Which software includes more/better features?

We've compared Freshdesk Vs. Eloquent WebSuite based on some of the most important and required Help Desk features.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.

Eloquent WebSuite: We are still working to collect the list of features for Eloquent WebSuite.

Target customer size

Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. Eloquent WebSuite is a great management tool for use insmall businesses (1-20 employees) andmedium-sized companies (10-500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of IT and help desks.



Freshdesk

ITQlick rating
(4.5/5)

starts at $15 per agent/month

Freshdesk is a cloud based help-desk system designed to ensure good customer relations between and an organization and its clients. The solution core features include ticketing, collaboration and automations.

Categories: Call Monitoring, Banking CRM, Call Center, Casino CRM.

Eloquent WebSuite

ITQlick rating
(2.8/5)

starts at $35 per month

Eloquent WebSuite is a cloud-based enterprise level of knowledge management program that is also designed for mobile use. The program helps users inthe management of intellectual resources in centralized way. T...

Categories: Content Management, Document Management, Help Desk, Self-Service Portal, Data Management.

Compare specifications

Compare features

Freshdesk: 10 Features

Billing and Invoicing
Customer Survey
Email Integration
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Multi-Site Support
Rules/Workflows
Scheduling
Facebook Integration
Twitter Integration

Eloquent WebSuite: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
Compare
Eloquent...
ITQlick rating
2.8/5
Score
81/100
Pricing
4/10
License pricing
$35 per month
Functionality
5
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.