Compare Freshdesk and JIRA Service Desk - Jun 2022

Shlomi LaviShlomi Lavi / Jun 22, 2022

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Bottom Line: Which is Better - Freshdesk or JIRA Service Desk?

JIRA Service Desk is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than JIRA Service Desk (87/100). Freshdesk offers users more features (10) than JIRA Service Desk (0). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. Atlassian Pty Ltd

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Atlassian Pty Ltd: Software is everywhere – on our computers, our watches, our refrigerators. And the teams building software together – developers, product managers, doc writers, bug-bashers – are our heroes. Our products help teams of all sizes track and share everything, work smarter, and create better software together.We are 400 geeks, beer drinkers, nerf herder...

Who is more expensive? Freshdesk or JIRA Service Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and JIRA Service Desk.

Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. JIRA Service Desk price starts at $7.50 per user/month , When comparing JIRA Service Desk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Freshdesk cost is around the same cost of JIRA Service Desk.

Which software includes more/better features?

We've compared Freshdesk Vs. JIRA Service Desk based on some of the most important and required Help Desk features.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.

JIRA Service Desk: We are still working to collect the list of features for JIRA Service Desk.

Target customer size

Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. The usual users of JIRA Service Desk are those insmall businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk, self-service portal, document and feedback management and CRM.

Freshdesk

ITQlick rating
(4.5/5)

starts at $15 per agent/month

Freshdesk is a cloud based help-desk system designed to ensure good customer relations between and an organization and its clients. The solution core features include ticketing, collaboration and automations.

Categories: Call Monitoring, Banking CRM, Call Center, Casino CRM.

JIRA Service Desk

ITQlick rating
(4.4/5)

starts at $7.50 per user/month

JIRA Service Desk is a helpdesk software developed by Atlassian Cloud. JIRA Service Desk is mainly utilized by its users as the main issue tracking tool. This software is also a major component in the managemen...

Categories: Document Management, Feedback Management, Help Desk, Self-Service Portal, Survey Software.

Compare specifications

Compare features

Freshdesk: 10 Features

Billing and Invoicing
Customer Survey
Email Integration
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Multi-Site Support
Rules/Workflows
Scheduling
Facebook Integration
Twitter Integration

JIRA Service Desk: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
Compare
JIRA Ser...
ITQlick rating
4.4/5
Score
87/100
Pricing
2/10
License pricing
$7.50 per user/month
Functionality
10
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.