Compare Freshdesk and PhaseWare Tracker - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Freshdesk or PhaseWare Tracker?

PhaseWare Tracker is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than PhaseWare Tracker (78/100). PhaseWare Tracker offers users more features (22) than Freshdesk (10).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. PhaseWare Inc.

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

PhaseWare Inc.: PhaseWare is a leading provider of customer service and support software applications optimized for the small and medium business (SMB) to deliver robust and financially viable solutions. There is a major distinction between installing software and implementing a solution. PhaseWare enables companies to better manage their business processes, reduc...

Who is more expensive? Freshdesk or PhaseWare Tracker?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and PhaseWare Tracker.

Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. PhaseWare Tracker price starts at $49 per user/month , When comparing PhaseWare Tracker to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: PhaseWare Tracker is more expensive than Freshdesk.

Which software includes more/better features?

We've compared Freshdesk Vs. PhaseWare Tracker based on some of the most important and required Help Desk features.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.

PhaseWare Tracker: Asset Management, Billing and Invoicing, Contract Management, Customer Survey, Email Integration.

Target customer size

Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. PhaseWare Tracker is a solution designed for the SME market and is meant to be cross-industry, as well as available in both an on-site and cloud based deployment.