Freshdesk Vs Pipedrive (Jul 2020)
Compare Pricing
Shlomi Lavi / Jul 14, 2020
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Compare specifications
Freshdesk Specifications
| ITQlick Score: | 94/100 |
|---|---|
| ITQlick Rating: | (4.5/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> Freshdesk |
| Company: | FRESHDESK INC. |
| Pricing: | starts at $15 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
Pipedrive Specifications
| ITQlick Score: | 99/100 |
|---|---|
| ITQlick Rating: | (4.6/5) |
| Pricing: | 2/10 - low cost |
| Category: | CRM -> Pipedrive |
| Company: | Pipedrive |
| Pricing: | starts at $12 per user/month |
| Typical customers: | Small businesses and start ups |
| Platforms: | Desktop, Cloud |
| Links: | Pipedrive review, Pipedrive pricing, Pipedrive alternatives |
Compare features
Freshdesk: 10 Features
Pipedrive: 4 Features
Bottom Line: Which is Better - Freshdesk or Pipedrive?
Pipedrive is more expensive to implement (TCO - Total Cost of Ownership) than Freshdesk, Pipedrive is rated higher (99/100) than Freshdesk (94/100). Freshdesk offers more features (10) to their users than Pipedrive (4).
Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How FRESHDESK INC. compares with Pipedrive?
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline. So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...
Who's more expensive? Freshdesk or Pipedrive?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Freshdesk and Pipedrive.
Freshdesk price starts at $15 per user/month , on a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. Pipedrive price starts at $12 per user/month , when comparing Pipedrive to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Freshdesk cost is around the same cost of Pipedrive.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Freshdesk Vs. Pipedrive based on some of the most important and required Help Desk features. Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling. Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .
Target customer size
Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. Pipedrive is best for freelancers, mid-size businesses, not for profit organizations and small businesses.
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.