Compare Freshdesk vs Pipedrive

Freshdesk Vs. Pipedrive: Which is better?

Shlomi Lavi / Jul 14, 2020

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline. So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managing sales. We have offices in San Francisco, CA and Tallinn, Estonia. And we are proud to be part of AngelPad alumni.

Pricing/cost comparison

The real cost of Help Desk software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Freshdesk TCO and Pipedrive total cost to help with the total cost of ownership calculation.

Freshdesk price Starting from $15 per user/month , on a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. Pipedrive price Starting from $12 per user/month , when comparing Pipedrive to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Freshdesk cost is around the same cost of Pipedrive.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Freshdesk Vs. Pipedrive based on some of the most important and required Help Desk features.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling, ..
Pipedrive list of features include the following: Customer Service, Marketing Automation, Sales Automation, Collaboration Center , .

Target customer size

Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. Pipedrive is best for freelancers, mid-size businesses, not for profit organizations and small businesses.