Compare Freshdesk and PRTG Network Monitor - May 2022
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Bottom Line: Which is Better - Freshdesk or PRTG Network Monitor?
PRTG Network Monitor is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than PRTG Network Monitor (84/100). Freshdesk offers users more features (10) than PRTG Network Monitor (0). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FRESHDESK INC. Vs. Paessler AG
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Paessler AG: Paessler AG’s award winning PRTG Network Monitor is a powerful, affordable and easy-to-use Unified Monitoring solution. It is a highly flexible and generic software for monitoring IT infrastructure, already in use at enterprises and organizations of all sizes and industries. Over 150,000 IT administrators in more than 170 countries rely on PRTG and...
Who is more expensive? Freshdesk or PRTG Network Monitor?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and PRTG Network Monitor.
Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. PRTG Network Monitor price starts at $1,799 per license , When comparing PRTG Network Monitor to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Freshdesk cost is around the same cost of PRTG Network Monitor.
Which software includes more/better features?
We've compared Freshdesk Vs. PRTG Network Monitor based on some of the most important and required Help Desk features.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.
PRTG Network Monitor: We are still working to collect the list of features for PRTG Network Monitor.
Target customer size
Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. The typical customers who benefit from using this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management.
PRTG Network Monitor
starts at $1,799 per license
PRTG Network Monitor is a full-featured monitor which uses more than 200 sensor types for all the common network appliances and services. The sensors are any items you would want to monitor on a device. These i...
Compare PricingCompare specifications
Freshdesk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshdesk review |
Company: | FRESHDESK INC. |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
PRTG Network Monitor Specifications
ITQlick Score: | 84/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Network Monitoring -> PRTG Network Monitor review |
Company: | Paessler AG |
Pricing: | starts at $1,799 per license |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile |
Links: | PRTG Network Monitor review, PRTG Network Monitor pricing, PRTG Network Monitor alternatives |
Compare features
Freshdesk: 10 Features
PRTG Network Monitor: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.