Compare Freshdesk and SAP Digital CRM - Jul 2022
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Bottom Line: Which is Better - Freshdesk or SAP Digital CRM?
SAP Digital CRM is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than SAP Digital CRM (82/100). Freshdesk offers users more features (10) than SAP Digital CRM (0). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FRESHDESK INC. Vs. SAP
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...
Who is more expensive? Freshdesk or SAP Digital CRM?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and SAP Digital CRM.
Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. SAP Digital CRM price starts at $23 per user/month , When comparing SAP Digital CRM to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Freshdesk cost is around the same cost of SAP Digital CRM.
Which software includes more/better features?
We've compared Freshdesk Vs. SAP Digital CRM based on some of the most important and required Help Desk features.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.
SAP Digital CRM: We are still working to collect the list of features for SAP Digital CRM.
Target customer size
Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. and SAP Digital CRM's target customer size include: Small, medium and large size businesses.
SAP Digital CRM
starts at $23 per user/month
SAP Digital CRM is a CRM software designed to help businesses understand their audience and improve customer experience and engagement.
Compare PricingCompare specifications
Freshdesk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshdesk review |
Company: | FRESHDESK INC. |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
SAP Digital CRM Specifications
ITQlick Score: | 82/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> SAP Digital CRM review |
Company: | SAP |
Pricing: | starts at $23 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | SAP Digital CRM review, SAP Digital CRM pricing, SAP Digital CRM alternatives |
Compare features
Freshdesk: 10 Features
SAP Digital CRM: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.