Compare Freshdesk and Uservoice Feedback Site - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Freshdesk or Uservoice Feedback Site?

Uservoice Feedback Site is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Uservoice Feedback Site (74/100). Freshdesk offers users more features (10) than Uservoice Feedback Site (2). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. Uservoice

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Uservoice: We give a $*#& about our customers. Okay, so maybe a dirty word isn’t the most refined way to describe how much we care about our customers and love what we do, but it captures our passion for providing support that’s human. And humane. We talk to our users because we want to understand the features they value most and build the tools that make ...

Who is more expensive? Freshdesk or Uservoice Feedback Site?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and Uservoice Feedback Site.

Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. Uservoice Feedback Site price starts at $499 per month , When comparing Uservoice Feedback Site to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Freshdesk cost is around the same cost of Uservoice Feedback Site.

Which software includes more/better features?

We've compared Freshdesk Vs. Uservoice Feedback Site based on some of the most important and required Help Desk features.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.

Uservoice Feedback Site: Knowledge Base/FAQ, Mobile Integration.

Target customer size

Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. Uservoice Feedback Site is ideal for medium and large sized business that intend to offer proper customer support and to gain a clear insight into customer experiences and feedback.