Shlomi Lavi /
Feb 19, 2023
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Bottom Line: Which is Better - Freshsales or Zendesk Sell?
Freshsales is more expensive to implement (TCO) than Zendesk Sell, and Freshsales is rated higher (93/100) than Zendesk Sell (89/100). Zendesk Sell offers users more features (10) than Freshsales (0).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FRESHDESK INC. Vs. Base CRM
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Base CRM: Future Simple creates simple and intuitive software to help small businesses grow. Future Simple’s flagship product Base, is a simple but powerful online sales management and customer relationship management (CRM) tool. Base helps thousands of small businesses better manage their sales process in a simple and affordable way. Future Simple also desi...
Who is more expensive? Freshsales or Base CRM?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshsales and Base CRM.
Freshsales price starts at $15 per user/month , On a scale between 1 to 10 Freshsales is rated 2, which is much lower than the average cost of CRM software. Base CRM price starts at $19 per user/month , When comparing Base CRM to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Freshsales cost is around the same cost of Base CRM.
Which software includes more/better features?
We've compared Freshsales Vs. Zendesk Sell based on some of the most important and required CRM features.
Freshsales: We are still working to collect the list of features for Freshsales.
Base CRM: Contact Management, Customer Database, Customer Service, Dashboards, Email Marketing.
Target customer size
The Freshsales offers great assistance to users belonging to the small business (1-100 employees) and mid-sized business (100 to 500 employees), not to mention freelancers, public administration and non-for-profit, especially the businesses doing CRM, sales, marketing and lead management in the industry of IT and related services and marketing. Zendesk Sell is perfect for companies of all sizes.