Compare Freshsales and Black ICE CRM - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - Freshsales or Black ICE CRM?

Freshsales is more expensive to implement (TCO) than Black ICE CRM, and Freshsales is rated higher (93/100) than Black ICE CRM (62/100). Black ICE CRM offers users more features (3) than Freshsales (0).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. Open by Nature Limited

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Open by Nature Limited: Open by Nature Limited's main aim is looking to create a complete IT solutions for businesses, and to use the emerging Open Source Technologies further helping to reduce costs. Since then OBN has grown from strength to strength expanding our product range and services.

Who is more expensive? Freshsales or Black ICE CRM?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshsales and Black ICE CRM.

Freshsales price starts at $15 per user/month , On a scale between 1 to 10 Freshsales is rated 2, which is much lower than the average cost of CRM software. Black ICE CRM price starts at $28 per feature/month , When comparing Black ICE CRM to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Freshsales cost is around the same cost of Black ICE CRM.

Which software includes more/better features?

We've compared Freshsales Vs. Black ICE CRM based on some of the most important and required CRM features.

Freshsales: We are still working to collect the list of features for Freshsales.

Black ICE CRM: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

The Freshsales offers great assistance to users belonging to the small business (1-100 employees) and mid-sized business (100 to 500 employees), not to mention freelancers, public administration and non-for-profit, especially the businesses doing CRM, sales, marketing and lead management in the industry of IT and related services and marketing. and Black ICE CRM's target customer size include: Small, medium and large size businesses.