Compare Freshsales and Callcap - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - Freshsales or Callcap?

Callcap is more expensive to implement (TCO) than Freshsales, and Freshsales is rated higher (93/100) than Callcap (83/100).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. Callcap

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Callcap: Callcap is a Call Tracking and Monitoring solution for companies looking to improve ROI, marketing effectiveness and staff performance. Our suite of products help our clients decrease their costs, train their employees, and measure new marketing ventures immediately with the use of call tracking phone numbers and recorded call evaluation services.

Who is more expensive? Freshsales or Callcap?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshsales and Callcap.

Freshsales price starts at $15 per user/month , On a scale between 1 to 10 Freshsales is rated 2, which is much lower than the average cost of CRM software. Callcap price starts at $29 per month , When comparing Callcap to its competitors, the software is rated 6 - similar to the average CRM software cost.

Bottom line: Callcap is more expensive than Freshsales.

Which software includes more/better features?

We've compared Freshsales Vs. Callcap based on some of the most important and required CRM features.

Freshsales: We are still working to collect the list of features for Freshsales.

Callcap: We are still working to collect the list of features for Callcap.

Target customer size

The Freshsales offers great assistance to users belonging to the small business (1-100 employees) and mid-sized business (100 to 500 employees), not to mention freelancers, public administration and non-for-profit, especially the businesses doing CRM, sales, marketing and lead management in the industry of IT and related services and marketing. and Callcap's target customer size include: Small, medium and large size businesses.