Shlomi Lavi /
Feb 19, 2023
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Freshsales or Capsule CRM?
Freshsales is more expensive to implement (TCO) than Capsule CRM, and Capsule CRM is rated higher (94/100) than Freshsales (93/100). Capsule CRM offers users more features (3) than Freshsales (0). There is a clear winner in this case and it is Capsule CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FRESHDESK INC. Vs. Cloudwork
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Cloudwork: CloudWork is an integration as a service platform that allows anyone to build connections between business and social media apps. We take advantage of public APIs to enable tasks automation. As a result businesses are able to automate boring tasks, save time and increase productivity by defining triggers and actions with just a few clicks.
Who is more expensive? Freshsales or Capsule CRM?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshsales and Capsule CRM.
Freshsales price starts at $15 per user/month , On a scale between 1 to 10 Freshsales is rated 2, which is much lower than the average cost of CRM software. Capsule CRM price starts at $18 per user/month , When comparing Capsule CRM to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Freshsales cost is around the same cost of Capsule CRM.
Which software includes more/better features?
We've compared Freshsales Vs. Capsule CRM based on some of the most important and required CRM features.
Freshsales: We are still working to collect the list of features for Freshsales.
Capsule CRM: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
The Freshsales offers great assistance to users belonging to the small business (1-100 employees) and mid-sized business (100 to 500 employees), not to mention freelancers, public administration and non-for-profit, especially the businesses doing CRM, sales, marketing and lead management in the industry of IT and related services and marketing. Customers of the software mainly include small and medium businesses from different industrial
backgrounds.