Compare Freshsales and Chatra - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - Freshsales or Chatra?

Freshsales is more expensive to implement (TCO) than Chatra, and Freshsales is rated higher (93/100) than Chatra (90/100).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. Chatra

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Chatra: Chatra is made to increase online sales but in a friendly, helpful way. Just because software is designed for business doesn’t mean it has to be clunky and corporate. You can’t grab a coffee with every single potential customer, but we think that Chatra is the next best thing.

Who is more expensive? Freshsales or Chatra?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshsales and Chatra.

Freshsales price starts at $15 per user/month , On a scale between 1 to 10 Freshsales is rated 2, which is much lower than the average cost of CRM software. Chatra price starts at $17 per agent/month , When comparing Chatra to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Freshsales cost is around the same cost of Chatra.

Which software includes more/better features?

We've compared Freshsales Vs. Chatra based on some of the most important and required CRM features.

Freshsales: We are still working to collect the list of features for Freshsales.

Chatra: We are still working to collect the list of features for Chatra.

Target customer size

The Freshsales offers great assistance to users belonging to the small business (1-100 employees) and mid-sized business (100 to 500 employees), not to mention freelancers, public administration and non-for-profit, especially the businesses doing CRM, sales, marketing and lead management in the industry of IT and related services and marketing. and Chatra's target customer size include: Small, medium and large size businesses.