Compare Freshsales and Close - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - Freshsales or Close?

Freshsales is more expensive to implement (TCO) than Close, and Freshsales is rated higher (93/100) than Close (81/100). Close offers users more features (9) than Freshsales (0).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. Elastic Inc

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Elastic Inc: Over 2 years ago we started a "Sales As A Service" business called ElasticSales. The vision for Elastic was to build a massive sales infrastructure and empower startups and companies around the world to tap into that infrastructure in order to scale their sales efforts.

Who is more expensive? Freshsales or Close?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshsales and Close.

Freshsales price starts at $15 per user/month , On a scale between 1 to 10 Freshsales is rated 2, which is much lower than the average cost of CRM software. Close price starts at $29 per user/month , When comparing Close to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Freshsales cost is around the same cost of Close.

Which software includes more/better features?

We've compared Freshsales Vs. Close based on some of the most important and required CRM features.

Freshsales: We are still working to collect the list of features for Freshsales.

Close: API, Email integration, Lead Management, Marketing, Sales orders.

Target customer size

The Freshsales offers great assistance to users belonging to the small business (1-100 employees) and mid-sized business (100 to 500 employees), not to mention freelancers, public administration and non-for-profit, especially the businesses doing CRM, sales, marketing and lead management in the industry of IT and related services and marketing. This web-based Close.