Compare Freshsales and KISSmetrics - Feb 2023

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Freshsales or KISSmetrics?

KISSmetrics is more expensive to implement (TCO) than Freshsales, and Freshsales is rated higher (93/100) than KISSmetrics (79/100). KISSmetrics offers users more features (3) than Freshsales (0).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. KISSmetrics

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

KISSmetrics : KISSmetrics is a powerful web analytics solution that helps you to increase customer acquisition and retention rates, make smarter business decisions, and boost your bottom line. KISSmetrics has received attention from Techcrunch, Forbes, Mashable, Fast Company, The Wall Street Journal, The Atlantic and is regularly named as one of the top analy...

Who is more expensive? Freshsales or KISSmetrics?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshsales and KISSmetrics.

Freshsales price starts at $15 per user/month , On a scale between 1 to 10 Freshsales is rated 2, which is much lower than the average cost of CRM software. KISSmetrics price starts at $299 per user/month , When comparing KISSmetrics to its competitors, the software is rated 4 - lower than the average CRM software cost.

Bottom line: KISSmetrics is more expensive than Freshsales.

Which software includes more/better features?

We've compared Freshsales Vs. KISSmetrics based on some of the most important and required CRM features.

Freshsales: We are still working to collect the list of features for Freshsales.

KISSmetrics: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

The Freshsales offers great assistance to users belonging to the small business (1-100 employees) and mid-sized business (100 to 500 employees), not to mention freelancers, public administration and non-for-profit, especially the businesses doing CRM, sales, marketing and lead management in the industry of IT and related services and marketing. Customers of the software include businesses of all sizes and types.