Shlomi Lavi /
Apr 10, 2024
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Bottom Line: Which is Better - Freshsales or Salesforce CRM?
Freshsales is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than Freshsales (93/100). Salesforce CRM offers users more features (21) than Freshsales (0). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FRESHDESK INC. Vs. Salesforce.com
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Salesforce.com:
Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Who is more expensive? Freshsales or Salesforce?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshsales and Salesforce.
Freshsales price starts at $15 per user/month , On a scale between 1 to 10 Freshsales is rated 2, which is much lower than the average cost of CRM software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Freshsales cost is around the same cost of Salesforce.
Which software includes more/better features?
We've compared Freshsales Vs. Salesforce CRM based on some of the most important and required CRM features.
Freshsales: We are still working to collect the list of features for Freshsales.
Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.
Target customer size
The Freshsales offers great assistance to users belonging to the small business (1-100 employees) and mid-sized business (100 to 500 employees), not to mention freelancers, public administration and non-for-profit, especially the businesses doing CRM, sales, marketing and lead management in the industry of IT and related services and marketing. Salesforce is optimal for people as well as companies.