Freshsales Vs SugarCRM (Jul 2020)
Shlomi Lavi / Jul 21, 2020
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Bottom Line: Which is Better - Freshsales or SugarCRM?
SugarCRM is more expensive to implement (TCO) than Freshsales, Freshsales is rated higher (93/100) than SugarCRM (90/100). SugarCRM offers more features (21) to their users than Freshsales (0).
Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How FRESHDESK INC. compares with SugarCRM ?
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
SugarCRM : SugarCRM’s mission is to empower organizations to gain and retain customers by providing greater efficiency and control over the sales pipeline. As an open-platform web-based CRM solution, Sugar is easy to customize to meet an organization’s changing needs. It is also affordable, easy-to-use and offers a competitive advantage by providing organizat...
Who's more expensive? Freshsales or SugarCRM?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Freshsales and SugarCRM.
Freshsales price starts at $12 per user/month , on a scale between 1 to 10 Freshsales is rated 2, which is much lower than the average cost of CRM software. SugarCRM price starts at $52 per user/month , when comparing SugarCRM to their competitors, the software is rated 4 - lower than the average CRM software cost.
Bottom line:SugarCRM is more expensive than Freshsales.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Freshsales Vs. SugarCRM based on some of the most important and required CRM features. Freshsales: We are still working to collect the list of features for Freshsales. SugarCRM: Customer Service, Email Marketing, Marketing Automation, Sales Automation, Collaboration Center .
Target customer size
The Freshsales offers great assistance to users belonging to the small business (1-100 employees) and mid-sized business (100 to 500 employees), not to mention freelancers, public administration and non-for-profit, especially the businesses doing CRM, sales, marketing and lead management in the industry of IT and related services and marketing. SugarCRM is a system that can benefit all business types: whether you are just starting up your own business, already managing one or looking to upgrade your existing system, SugarCRM Enterprise offers flexible features that can be tailored to your needs.
Compare specifications
Freshsales Specifications
| ITQlick Score: | 93/100 |
|---|---|
| ITQlick Rating: | (4.7/5) |
| Pricing: | 2/10 - low cost |
| Category: | CRM -> Freshsales |
| Company: | FRESHDESK INC. |
| Pricing: | starts at $12 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Freshsales review, Freshsales pricing, Freshsales alternatives |
SugarCRM Specifications
| ITQlick Score: | 90/100 |
|---|---|
| ITQlick Rating: | (4/5) |
| Pricing: | 4/10 - average cost |
| Category: | CRM -> SugarCRM |
| Company: | SugarCRM |
| Pricing: | starts at $52 per user/month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop |
| Links: | SugarCRM review, SugarCRM pricing, SugarCRM alternatives |
Compare features
Freshsales: 0 Features
SugarCRM: 21 Features
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.