Shlomi Lavi /
Feb 19, 2023
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Bottom Line: Which is Better - Freshsales or Symantec ServiceDesk?
Symantec ServiceDesk is more expensive to implement (TCO) than Freshsales, and Freshsales is rated higher (93/100) than Symantec ServiceDesk (75/100).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FRESHDESK INC. Vs. Symantec
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Symantec: Symantec helps consumers and organizations secure and manage their information-driven world.
Symantec is a global leader in providing security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information against more risks at more po...
Who is more expensive? Freshsales or Symantec ServiceDesk?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshsales and Symantec ServiceDesk.
Freshsales price starts at $15 per user/month , On a scale between 1 to 10 Freshsales is rated 2, which is much lower than the average cost of CRM software. Symantec ServiceDesk accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Freshsales is rated 2, which is much lower than the average cost of CRM software.
Bottom line: Symantec ServiceDesk is more expensive than Freshsales.
Which software includes more/better features?
We've compared Freshsales Vs. Symantec ServiceDesk based on some of the most important and required CRM features.
Freshsales: We are still working to collect the list of features for Freshsales.
Symantec ServiceDesk: We are still working to collect the list of features for Symantec ServiceDesk.
Target customer size
The Freshsales offers great assistance to users belonging to the small business (1-100 employees) and mid-sized business (100 to 500 employees), not to mention freelancers, public administration and non-for-profit, especially the businesses doing CRM, sales, marketing and lead management in the industry of IT and related services and marketing. and Symantec ServiceDesk's target customer size include: Small, medium and large size businesses.