Compare Freshsales and Zoho Contact - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - Freshsales or Zoho Contact?

Freshsales is more expensive to implement (TCO) than Zoho Contact, and Freshsales is rated higher (93/100) than Zoho Contact (75/100). Zoho Contact offers users more features (3) than Freshsales (0).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. Zoho

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? Freshsales or Zoho Contact Manager?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshsales and Zoho Contact Manager.

Freshsales price starts at $15 per user/month , On a scale between 1 to 10 Freshsales is rated 2, which is much lower than the average cost of CRM software. Zoho Contact Manager price starts at $15 per user/month , When comparing Zoho Contact Manager to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Freshsales cost is around the same cost of Zoho Contact Manager.

Which software includes more/better features?

We've compared Freshsales Vs. Zoho Contact based on some of the most important and required CRM features.

Freshsales: We are still working to collect the list of features for Freshsales.

Zoho Contact Manager: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

The Freshsales offers great assistance to users belonging to the small business (1-100 employees) and mid-sized business (100 to 500 employees), not to mention freelancers, public administration and non-for-profit, especially the businesses doing CRM, sales, marketing and lead management in the industry of IT and related services and marketing. and Zoho Contact Manager's target customer size include: Start up, Small business.