Compare Freshservice ServiceDesk vs Freshservice ServiceDesk

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Freshservice
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
45/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$29 Per month/user
Hosting
Cloud
Functionality score
14
Fit small business
Fit medium business
Fit large business
Software review
Freshservice
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
45/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$29 Per month/user
Hosting
Cloud
Functionality score
14
Fit small business
Fit medium business
Fit large business
Software review
Symantec
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
Windows
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
SevOne
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
88/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
NA
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review

Freshservice ServiceDesk Vs. Freshservice ServiceDesk: Which is better?

Oct 10, 2019

Looking for the right IT Management solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Pricing/cost comparison

The real cost of IT Management software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Freshservice ServiceDesk TCO and Freshservice ServiceDesk total cost to help with the total cost of ownership calculation.

Freshservice ServiceDesk price Starting from $29 Per month/user , on a scale between 1 to 10 Freshservice ServiceDesk is rated 4, which is lower than the average cost of IT Management software. Freshservice ServiceDesk price Starting from $29 Per month/user , when comparing Freshservice ServiceDesk to their competitors, the software is rated 4 - lower than the average IT Management software cost.

Bottom line: Freshservice ServiceDesk cost is around the same cost of Freshservice ServiceDesk.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Freshservice ServiceDesk Vs. Freshservice ServiceDesk based on some of the most important and required IT Management features.
Freshservice ServiceDesk: We are still working to collect the list of features of Freshservice ServiceDesk. .
Freshservice ServiceDesk list of features include the following: We are still working to collect the list of features of Freshservice ServiceDesk.

Target customer size

The typical clients of Freshservice ServiceDesk are the individuals that has small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that enjoys the benefits from the services from IT, web and data hosting and other related information services sectors, mainly with IT management, helpdesk and self-service portal. The typical clients of Freshservice ServiceDesk are the individuals that has small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that enjoys the benefits from the services from IT, web and data hosting and other related information services sectors, mainly with IT management, helpdesk and self-service portal.

Freshservice ServiceDesk

ITQlick rating
(4.5/5)

Starting from $29 Per month/user

Freshservice ServiceDesk is cloud-based IT service management software giving users all the IT support they need.

Categories: Configuration management, Self-Service Portal, Help Desk, Customer Service, Dashboards & KPIs.

Freshservice ServiceDesk

ITQlick rating
(4.5/5)

Starting from $29 Per month/user

Freshservice ServiceDesk is cloud-based IT service management software giving users all the IT support they need.

Categories: Configuration management, Self-Service Portal, Help Desk, Customer Service, Dashboards & KPIs.

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Freshservice ServiceDesk: 0 Features

We are working to collect the list of features

Freshservice ServiceDesk: 0 Features

We are working to collect the information