Compare Freshservice ServiceDesk and Symantec Altiris - Mar 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Freshservice ServiceDesk or Symantec Altiris?

Freshservice ServiceDesk is more expensive to implement (TCO) than Symantec Altiris, and Symantec Altiris is rated higher (91/100) than Freshservice ServiceDesk (62/100). Symantec Altiris offers users more features (3) than Freshservice ServiceDesk (0). There is a clear winner in this case and it is Symantec Altiris!

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. Symantec

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Symantec: Symantec helps consumers and organizations secure and manage their information-driven world. Symantec is a global leader in providing security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information against more risks at more po...

Who is more expensive? Freshservice ServiceDesk or Symantec Altiris Deployment Solution?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshservice ServiceDesk and Symantec Altiris Deployment Solution.

Freshservice ServiceDesk price starts at $29 per user/month , On a scale between 1 to 10 Freshservice ServiceDesk is rated 4, which is lower than the average cost of IT Management software. Symantec Altiris Deployment Solution price starts at $12,975 per license , When comparing Symantec Altiris Deployment Solution to its competitors, the software is rated 2 - much lower than the average IT Management software cost.

Bottom line: Freshservice ServiceDesk is more expensive than Symantec Altiris Deployment Solution.

Which software includes more/better features?

We've compared Freshservice ServiceDesk Vs. Symantec Altiris based on some of the most important and required IT Management features.

Freshservice ServiceDesk: We are still working to collect the list of features for Freshservice ServiceDesk.

Symantec Altiris Deployment Solution: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

The typical clients of Freshservice ServiceDesk are the individuals that has small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that enjoys the benefits from the services from IT, web and data hosting and other related information services sectors, mainly with IT management, helpdesk and self-service portal. Main intended customers of the software are small and medium business.