Compare Freshservice and AffinityLive Sync - Sep 2022
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Bottom Line: Which is Better - Freshservice or AffinityLive Sync?
AffinityLive Sync is more expensive to implement (TCO) than Freshservice, and Freshservice is rated higher (87/100) than AffinityLive Sync (86/100). Freshservice offers users more features (15) than AffinityLive Sync (3). There is a clear winner in this case and it is Freshservice!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FRESHDESK INC. Vs. AffinityLive
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
AffinityLive: AffinityLive was initially developed as internal system for a fast growing professional service, which was struggling to manage sales, projects, service and billing. Find out how, by working with professional service businesses all over the world, our team has refined AffinityLive to deliver solutions to intractable business challenges.
Who is more expensive? Freshservice or AffinityLive Sync?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshservice and AffinityLive Sync.
Freshservice price starts at $19 per agent/month , On a scale between 1 to 10 Freshservice is rated 2, which is much lower than the average cost of Help Desk software. AffinityLive Sync price starts at $24 per 5 users/month , When comparing AffinityLive Sync to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Freshservice cost is around the same cost of AffinityLive Sync.
Which software includes more/better features?
We've compared Freshservice Vs. AffinityLive Sync based on some of the most important and required Help Desk features.
Freshservice: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Email integration, Asset Management, Billing and Invoicing, Contract Management, Customer Survey, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
AffinityLive Sync: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Customers of the software include businesses of all sizes and types. Main customer base of the software comes from small and medium businesses.
AffinityLive Sync
starts at $24 per 5 users/month
Accelo, which was previously known as AffinityLive Sync, is a cloud-based customer relationship management system. The software is designed for use in businesses of all sizes starting from small-sized businesse...
Compare PricingCompare specifications
Freshservice Specifications
ITQlick Score: | 87/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshservice review |
Company: | FRESHDESK INC. |
Pricing: | starts at $19 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | Freshservice review, Freshservice pricing, Freshservice alternatives |
AffinityLive Sync Specifications
ITQlick Score: | 86/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> AffinityLive Sync review |
Company: | AffinityLive |
Pricing: | starts at $24 per 5 users/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | AffinityLive Sync review, AffinityLive Sync pricing, AffinityLive Sync alternatives |
Compare features
Freshservice: 15 Features
AffinityLive Sync: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.