Freshservice - Top Competitors (Jul 2022)
Compare PricingITQlick Score: | 87/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshservice review -> Freshservice competitors |
Ranking: | Ranked 10 out of 210 Help Desk systems |
Company: | FRESHDESK INC. |
Pricing: | starts at $19 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | Freshservice review, Freshservice pricing guide |
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Freshservice vs. Alternatives in 2023
Freshservice is an IT help desk solution, and its top competitors in this category include Zoho Desk, Live chat, LiveAgent, and SysAid. Based on the following criteria outlined below, Freshservice is compared to its top alternatives:- Cloud/On-premise: Freshservice is a cloud-based help desk solution. In comparison, all the top alternatives of Freshservice are fully cloud-based help desk solutions.
- Cost: Freshservice pricing starts at $19 per agent per month billed annually or $29 billed monthly, and it has a 21-day free trial available. In comparison, Zoho Desk pricing starts at $12 per month (covering three agents), LiveChat pricing starts at $16 per agent per month, and LiveAgent pricing begins at $15 per agent per month. SysAid does not disclose its pricing details. They offer free trials, but only Zoho Desk has a free forever plan.
- Customers/Industries: Freshservice serves HR, finance, legal, facilities, and marketing teams across several industry verticals, including hi-tech, education, financial services, and healthcare. In comparison, all the top alternatives of Freshservice target a wide range of industries like their mutual competitor. Also, Zoho Desk serves clients in eCommerce and IT, SysAid serves MSPs, and LiveAgent serves companies in eSports and Forex.
- Functionality: Freshservice offers help desk solutions with a feature set that consists of incident management, service catalog, on-call management, etc. Unlike its top alternatives, Freshservice has asset management features only SysAid offers, among its top alternatives. Also, Live Agent and Zoho Desk have call center features unavailable on Freshservice.
- Popularity: Freshservice is part of the Freshworks family that serves more than 50,000 companies globally. In comparison, Zoho Desk serves more than 50,000 companies globally, over 35,000 businesses use LiveChat, and LiveAgent has over 150 million users and 40,000 customers worldwide.
- Scalability: Freshservice is a highly scalable help desk solution for small, midsize, and enterprise service teams and operations. In comparison, all the top alternatives of Freshservice are equally scalable help desk software.
- Support: Clients that use Freshservice can find support through several channels, including a knowledge base, 24/7 email support, and 24/5 phone support. Unlike its top alternatives, Freshservice does not offer support through a live chat channel like all its top alternatives.
Freshservice alternatives - for small & large Business
Here are the top 4 alternatives to Freshservice that are worth checking out: Freshdesk for SMBs, SolarWinds for large size business, Zendesk for growing companies, and Zoho Desk for low budget organizations.
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.