Freshservice - Top Competitors (Jul 2022)

Freshservice Review
ITQlick Score: 87/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Help Desk -> Freshservice review -> Freshservice competitors
Ranking:Ranked 10 out of 210 Help Desk systems
Company: FRESHDESK INC.
Pricing: starts at $19 per agent/month
Typical customers: Small, medium and large size businesses
Platforms: Mobile, Cloud
Links: Freshservice review, Freshservice pricing guide
Shlomi LaviShlomi Lavi / updated: Jul 07, 2022

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Freshservice vs. Alternatives in 2023

Freshservice is an IT help desk solution, and its top competitors in this category include Zoho Desk, Live chat, LiveAgent, and SysAid. Based on the following criteria outlined below, Freshservice is compared to its top alternatives:
  • Cloud/On-premise: Freshservice is a cloud-based help desk solution. In comparison, all the top alternatives of Freshservice are fully cloud-based help desk solutions.
  • Cost: Freshservice pricing starts at $19 per agent per month billed annually or $29 billed monthly, and it has a 21-day free trial available. In comparison, Zoho Desk pricing starts at $12 per month (covering three agents), LiveChat pricing starts at $16 per agent per month, and LiveAgent pricing begins at $15 per agent per month. SysAid does not disclose its pricing details. They offer free trials, but only Zoho Desk has a free forever plan.
  • Customers/Industries: Freshservice serves HR, finance, legal, facilities, and marketing teams across several industry verticals, including hi-tech, education, financial services, and healthcare. In comparison, all the top alternatives of Freshservice target a wide range of industries like their mutual competitor. Also, Zoho Desk serves clients in eCommerce and IT, SysAid serves MSPs, and LiveAgent serves companies in eSports and Forex.
  • Functionality: Freshservice offers help desk solutions with a feature set that consists of incident management, service catalog, on-call management, etc. Unlike its top alternatives, Freshservice has asset management features only SysAid offers, among its top alternatives. Also, Live Agent and Zoho Desk have call center features unavailable on Freshservice.
  • Popularity: Freshservice is part of the Freshworks family that serves more than 50,000 companies globally. In comparison, Zoho Desk serves more than 50,000 companies globally, over 35,000 businesses use LiveChat, and LiveAgent has over 150 million users and 40,000 customers worldwide.
  • Scalability: Freshservice is a highly scalable help desk solution for small, midsize, and enterprise service teams and operations. In comparison, all the top alternatives of Freshservice are equally scalable help desk software.
  • Support: Clients that use Freshservice can find support through several channels, including a knowledge base, 24/7 email support, and 24/5 phone support. Unlike its top alternatives, Freshservice does not offer support through a live chat channel like all its top alternatives.

Freshservice alternatives - for small & large Business

Here are the top 4 alternatives to Freshservice that are worth checking out: Freshdesk for SMBs, SolarWinds for large size business, Zendesk for growing companies, and Zoho Desk for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Freshservice
ITQlick rating
4.5/5
Score
87/100
Pricing
2/10
License pricing
$19 per agent/month
Functionality
34
Best for SMBs
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
Best for Enterprise
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Growing
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Free version
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3


Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.