Compare Freshservice and Integria IMS - Jul 2022

Shlomi LaviShlomi Lavi / Jul 07, 2022

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Bottom Line: Which is Better - Freshservice or Integria IMS?

Integria IMS is more expensive to implement (TCO) than Freshservice, and Integria IMS is rated higher (89/100) than Freshservice (87/100). Freshservice offers users more features (15) than Integria IMS (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. Ártica Soluciones Tecnológicas

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Ártica Soluciones Tecnológicas: We are a young and innovative Spanish company founded in 2005. We specialize in the development of products for high-performance system environments and support for IT processes. At Ártica ST we believe in innovation, and that is why we opt for our own solutions rather than integrating third-party solutions.

Who is more expensive? Freshservice or Integria IMS?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshservice and Integria IMS.

Freshservice price starts at $19 per agent/month , On a scale between 1 to 10 Freshservice is rated 2, which is much lower than the average cost of Help Desk software. Integria IMS price starts at $6,000 per year , When comparing Integria IMS to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Integria IMS is more expensive than Freshservice.

Which software includes more/better features?

We've compared Freshservice Vs. Integria IMS based on some of the most important and required Help Desk features.

Freshservice: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Email integration, Asset Management, Billing and Invoicing, Contract Management, Customer Survey, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Integria IMS: We are still working to collect the list of features for Integria IMS.

Target customer size

Customers of the software include businesses of all sizes and types. and Integria IMS's target customer size include: Small, medium and large size businesses.



Freshservice

ITQlick rating
(4.5/5)

starts at $19 per agent/month

Freshservice is an IT asset management solution for businesses of all sizes. It offers help in such domains as compliance, service management, reporting, and asset management. The software was designed ...

Categories: Dashboards & KPIs, Banking CRM, Casino CRM, Complaint Management.

Integria IMS

ITQlick rating
(4.1/5)

starts at $6,000 per year

Integria IMS is a web-based Help Desk software that enables Customer Care representatives to receive updates and follow-ups on reported incidents through email.

Categories: Help Desk.

Compare specifications

Compare features

Freshservice: 15 Features

Email integration
Asset Management
Billing and Invoicing
Contract Management
Customer Survey
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Remote Control Access
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements

Integria IMS: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Freshservice
ITQlick rating
4.5/5
Score
87/100
Pricing
2/10
License pricing
$19 per agent/month
Functionality
34
Compare
Integria...
ITQlick rating
4.1/5
Score
89/100
Pricing
4/10
License pricing
$6,000 per year
Functionality
3
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.