Compare Freshservice and Lessons - Jul 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Freshservice or Lessons?

Lessons is more expensive to implement (TCO) than Freshservice, and Freshservice is rated higher (87/100) than Lessons (84/100). Freshservice offers users more features (15) than Lessons (5). There is a clear winner in this case and it is Freshservice!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. Secutor Solutions LLC

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Secutor Solutions LLC: OUR MISSION Provide superior services and products for the discovery, capture, management and reuse of knowledge. Demonstrate resolute commitment and passion for understanding and delivering the customer's needs in all products and services.

Who is more expensive? Freshservice or Lessons Learned Database?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshservice and Lessons Learned Database.

Freshservice price starts at $19 per agent/month , On a scale between 1 to 10 Freshservice is rated 2, which is much lower than the average cost of Help Desk software. Lessons Learned Database price starts at $8 per user/month , When comparing Lessons Learned Database to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Freshservice cost is around the same cost of Lessons Learned Database.

Which software includes more/better features?

We've compared Freshservice Vs. Lessons based on some of the most important and required Help Desk features.

Freshservice: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Email integration, Asset Management, Billing and Invoicing, Contract Management, Customer Survey, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Lessons Learned Database: Workforce Management, Project Management, Issue Management, Project Portfolio Management, Collaboration Management.

Target customer size

Customers of the software include businesses of all sizes and types. The typical clients that can benefit from Lessons Learned Database are those from the small to medium-sized business especially those who are in the Information Technology (IT) and other information providers.