Compare Freshservice and Mhelpdesk - Jul 2022
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Bottom Line: Which is Better - Freshservice or Mhelpdesk?
Mhelpdesk is more expensive to implement (TCO) than Freshservice, and Mhelpdesk is rated higher (95/100) than Freshservice (87/100). Both tools offer the same amount of features.
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FRESHDESK INC. Vs. Mhelpdesk
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...
Who is more expensive? Freshservice or Mhelpdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshservice and Mhelpdesk.
Freshservice price starts at $19 per agent/month , On a scale between 1 to 10 Freshservice is rated 2, which is much lower than the average cost of Help Desk software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: Mhelpdesk is more expensive than Freshservice.
Which software includes more/better features?
We've compared Freshservice Vs. Mhelpdesk based on some of the most important and required Help Desk features.
Freshservice: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Email integration, Asset Management, Billing and Invoicing, Contract Management, Customer Survey, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.
Target customer size
Customers of the software include businesses of all sizes and types. MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.
Compare specifications
Freshservice Specifications
ITQlick Score: | 87/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshservice review |
Company: | FRESHDESK INC. |
Pricing: | starts at $19 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | Freshservice review, Freshservice pricing, Freshservice alternatives |
Mhelpdesk Specifications
ITQlick Score: | 95/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Field Service -> Mhelpdesk review |
Company: | Mhelpdesk |
Pricing: | starts at $374 per 10 users/month |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop |
Links: | Mhelpdesk review, Mhelpdesk pricing, Mhelpdesk alternatives |
Compare features
Freshservice: 15 Features
Mhelpdesk: 15 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.