Compare Freshservice and SAP HYBRIS - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Freshservice or SAP HYBRIS?

SAP HYBRIS is more expensive to implement (TCO) than Freshservice, and Freshservice is rated higher (87/100) than SAP HYBRIS (85/100). Freshservice offers users more features (15) than SAP HYBRIS (2). There is a clear winner in this case and it is Freshservice!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. SAP

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Who is more expensive? Freshservice or SAP HYBRIS?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshservice and SAP HYBRIS.

Freshservice price starts at $19 per agent/month , On a scale between 1 to 10 Freshservice is rated 2, which is much lower than the average cost of Help Desk software. SAP HYBRIS price starts at $54,000 per license , When comparing SAP HYBRIS to its competitors, the software is rated 10 - much higher than the average Help Desk software cost.

Bottom line: SAP HYBRIS is more expensive than Freshservice.

Which software includes more/better features?

We've compared Freshservice Vs. SAP HYBRIS based on some of the most important and required Help Desk features.

Freshservice: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Email integration, Asset Management, Billing and Invoicing, Contract Management, Customer Survey, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

SAP HYBRIS: Budgeting & CPM, Content Management.

Target customer size

Customers of the software include businesses of all sizes and types. SAP Hybris is a designed for use in small businesses (1-20 employees), medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support, help desk and CRM.