Shlomi Lavi /
Jul 07, 2022
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Bottom Line: Which is Better - Freshservice or SapphireIMS?
SapphireIMS is more expensive to implement (TCO) than Freshservice, and Freshservice is rated higher (87/100) than SapphireIMS (84/100). Freshservice offers users more features (15) than SapphireIMS (0). There is a clear winner in this case and it is Freshservice!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FRESHDESK INC. Vs. Tecknodreams
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Tecknodreams: SapphireIMS is a product from Tecknodreams, a software product company headquartered in Bangalore India with a strong technical team. The company invested in building its own intellectual property in 2007 to address the market needs for a cost effective, integrated product suite for managing IT Service & Business operations, offering flexibility fo...
Who is more expensive? Freshservice or SapphireIMS?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshservice and SapphireIMS.
Freshservice price starts at $19 per agent/month , On a scale between 1 to 10 Freshservice is rated 2, which is much lower than the average cost of Help Desk software. SapphireIMS accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Freshservice is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: Freshservice cost is around the same cost of SapphireIMS.
Which software includes more/better features?
We've compared Freshservice Vs. SapphireIMS based on some of the most important and required Help Desk features.
Freshservice: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Email integration, Asset Management, Billing and Invoicing, Contract Management, Customer Survey, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
SapphireIMS: We are still working to collect the list of features for SapphireIMS.
Target customer size
Customers of the software include businesses of all sizes and types. The typical customers who benefit from using SapphireIMS are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management.