Compare Freshservice and Slack - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Freshservice or Slack?

Slack is more expensive to implement (TCO) than Freshservice, and Slack is rated higher (100/100) than Freshservice (87/100). Freshservice offers users more features (15) than Slack (5).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. Slack

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Slack: Slack is a messaging app for teams. It brings all your communication in one place, integrating with the tools and services you use every day. Slack is free to use for as long as you want, with teams big and small. Slack is on a mission to make your working life simpler, more pleasant and more productive.

Who is more expensive? Freshservice or Slack?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshservice and Slack.

Freshservice price starts at $19 per agent/month , On a scale between 1 to 10 Freshservice is rated 2, which is much lower than the average cost of Help Desk software. Slack price starts at $6.67 per month , When comparing Slack to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Freshservice cost is around the same cost of Slack.

Which software includes more/better features?

We've compared Freshservice Vs. Slack based on some of the most important and required Help Desk features.

Freshservice: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Email integration, Asset Management, Billing and Invoicing, Contract Management, Customer Survey, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Slack: Document Management, Project Management, Task Management, Document Publishing, Document Versioning.

Target customer size

Customers of the software include businesses of all sizes and types. and Slack's target customer size include: Small, medium and large size businesses.