Compare Freshservice and TeamSupport - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Freshservice or TeamSupport?

TeamSupport is more expensive to implement (TCO) than Freshservice, and TeamSupport is rated with the same score (87/100) as Freshservice (87/100). Both tools offer the same amount of features.

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. TeamSupport

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...

Who is more expensive? Freshservice or TeamSupport?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshservice and TeamSupport.

Freshservice price starts at $19 per agent/month , On a scale between 1 to 10 Freshservice is rated 2, which is much lower than the average cost of Help Desk software. TeamSupport price starts at $49 per agent/month , When comparing TeamSupport to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Freshservice cost is around the same cost of TeamSupport.

Which software includes more/better features?

We've compared Freshservice Vs. TeamSupport based on some of the most important and required Help Desk features.

Freshservice: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Email integration, Asset Management, Billing and Invoicing, Contract Management, Customer Survey, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

TeamSupport: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support.

Target customer size

Customers of the software include businesses of all sizes and types. This program is aimed at the companies that know their product, but are still eager to please those their clients.