Compare FullStory and Active Campaign - Mar 2023

Shlomi LaviShlomi Lavi / Mar 07, 2023

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Bottom Line: Which is Better - FullStory or Active Campaign?

Active Campaign is more expensive to implement (TCO) than FullStory, and Active Campaign is rated higher (83/100) than FullStory (82/100). Active Campaign offers users more features (11) than FullStory (3).

Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FullStory Vs. Active Campaign

FullStory: FullStory records and reproduces real user experiences on your site helping you support customers, boost conversions, and debug faster.

Active Campaign: We make email marketing easy. For over nine years we have been innovating & pushing the limits of what email marketing can do for you. In addition to our platform you will have access to our email marketing resources, educational guides, and top of the line support. Helping your business succeed is our top priority.

Who is more expensive? FullStory or Active Campaign?

The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FullStory and Active Campaign.

FullStory price starts at $899 per license , On a scale between 1 to 10 FullStory is rated 2, which is much lower than the average cost of Customer Experience Management software. Active Campaign price starts at $39 per month , When comparing Active Campaign to its competitors, the software is rated 4 - lower than the average Customer Experience Management software cost.

Bottom line: Active Campaign is more expensive than FullStory.

Which software includes more/better features?

We've compared FullStory Vs. Active Campaign based on some of the most important and required Customer Experience Management features.

FullStory: Dashboard, Data Analysis Tools, Data analysis.

Active Campaign: Contact Management, Customer Service, Email Marketing, Lead Management, Newsletter Management.

Target customer size

FullStory's typical customers include: Small, medium and large size businesses, Small business users will find that personalized emails add a special note for each of your new leads.

FullStory

ITQlick rating
(4.6/5)

starts at $899 per license

FullStory is a customer experience management software that helps businesses see their customers interactivity and reaction to their apps or sites. With the software custom and enterprise-level dashboards, user...

Categories: Data Analysis Tools, Dashboards & KPIs, Customer Management Module, Process analysis.

Active Campaign

ITQlick rating
(4.4/5)

starts at $39 per month

ActiveCampaign is an email marketing and CRM software built for all business sizes and types. It has A/B testing, campaign analysis, content management, customizable branding, reporting and statistics, and tagg...

Categories: Data Analysis Tools, CRM, Casino CRM, Complaint Management, Insurance CRM.

Compare specifications

Compare features

FullStory: 3 Features

Dashboard
Data Analysis Tools
Data analysis

Active Campaign: 11 Features

Contact Management
Customer Service
Email Marketing
Lead Management
Newsletter Management
Sales Automation
Campaign Management
Contact History
Email Triggers
Create Auto Response
Template
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
FullStory
ITQlick rating
4.6/5
Score
82/100
Pricing
2.2/10
License pricing
$899 per license
Functionality
7
Compare
Active C...
ITQlick rating
4.4/5
Score
83/100
Pricing
5.4/10
License pricing
$39 per month
Functionality
21
Enterpri...
ITQlick rating
3.2/5
Score
92/100
Pricing
7/10
License pricing
Pricing not available
Functionality
4
Pega CRM
ITQlick rating
3.8/5
Score
87/100
Pricing
4.8/10
License pricing
$90 per user/month
Functionality
4
Gainsight
ITQlick rating
4.3/5
Score
85/100
Pricing
5.4/10
License pricing
$2,500 per company/month
Functionality
12

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.