Shlomi Lavi /
Jul 18, 2022
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Bottom Line: Which is Better - FullStory or Enterprise Feedback?
Enterprise Feedback is more expensive to implement (TCO) than FullStory, and Enterprise Feedback is rated higher (92/100) than FullStory (82/100). Both tools offer the same amount of features.
Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FullStory Vs. Verint
FullStory: FullStory records and reproduces real user experiences on your site helping you support customers, boost conversions, and debug faster.
Verint: ...
Who is more expensive? FullStory or Enterprise Feedback Management?
The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FullStory and Enterprise Feedback Management.
FullStory price starts at $899 per license , On a scale between 1 to 10 FullStory is rated 2, which is much lower than the average cost of Customer Experience Management software. Enterprise Feedback Management accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 FullStory is rated 2, which is much lower than the average cost of Customer Experience Management software.
Bottom line: Enterprise Feedback Management is more expensive than FullStory.
Which software includes more/better features?
We've compared FullStory Vs. Enterprise Feedback based on some of the most important and required Customer Experience Management features.
FullStory: Dashboard, Data Analysis Tools, Data analysis.
Enterprise Feedback Management: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
FullStory's typical customers include: Small, medium and large size businesses, and Enterprise Feedback Management's target customer size include: Small, medium and large size businesses.