Compare FullStory and Adobe - Sep 2023

Shlomi LaviShlomi Lavi / Sep 27, 2023

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Bottom Line: Which is Better - FullStory or Adobe?

Adobe is more expensive to implement (TCO) than FullStory, and Adobe is rated higher (91/100) than FullStory (82/100). Adobe offers users more features (6) than FullStory (3).

Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FullStory Vs. Marketo

FullStory: FullStory records and reproduces real user experiences on your site helping you support customers, boost conversions, and debug faster.

Marketo: In 2007, my co-founders and I created Marketo with a passion and a vision to build a great company – one that changes the market with our technology innovation and thought leadership; one that delivers real value to our customers; one that delights our users on a daily basis with the experience of working with our software; one that creates substan...

Who is more expensive? FullStory or Adobe Marketo Engage?

The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FullStory and Adobe Marketo Engage.

FullStory price starts at $899 per license , On a scale between 1 to 10 FullStory is rated 2, which is much lower than the average cost of Customer Experience Management software. Adobe Marketo Engage price starts at $895 per month , When comparing Adobe Marketo Engage to its competitors, the software is rated 10 - much higher than the average Customer Experience Management software cost.

Bottom line: Adobe Marketo Engage is more expensive than FullStory.

Which software includes more/better features?

We've compared FullStory Vs. Adobe based on some of the most important and required Customer Experience Management features.

FullStory: Dashboard, Data Analysis Tools, Data analysis.

Adobe Marketo Engage: Campaign Management, Email Marketing, Lead Management, Marketing Automation, Sales and CRM Integration.

Target customer size

FullStory's typical customers include: Small, medium and large size businesses, Customers of the software mainly include small and medium businesses from a diverse range of industries.



FullStory

ITQlick rating
(4.6/5)

starts at $899 per license

FullStory is a customer experience management software that helps businesses see their customers interactivity and reaction to their apps or sites. With the software custom and enterprise-level dashboards, user...

Categories: Data Analysis Tools, Dashboards & KPIs, Customer Management Module, Process analysis.

Adobe Marketo Engage

ITQlick rating
(4.2/5)

starts at $895 per month

Marketo is a marketing automation and management solution for small and medium businesses. It also offers solutions for campaign management, CRM and reporting aspects. The software was designed by Marketo, Inc....

Categories: Complaint Management, Customer Loyalty, Lead Generation, Mac CRM, Mobile CRM.

Compare specifications

Compare features

FullStory: 3 Features

Dashboard
Data Analysis Tools
Data analysis

Adobe Marketo Engage: 6 Features

Campaign Management
Email Marketing
Lead Management
Marketing Automation
Sales and CRM Integration
Social Media
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
FullStory
ITQlick rating
4.6/5
Score
82/100
Pricing
2.2/10
License pricing
$899 per license
Functionality
7
Compare
Adobe
ITQlick rating
4.2/5
Score
91/100
Pricing
10/10
License pricing
$895 per month
Functionality
20
Review
Enterpri...
ITQlick rating
3.2/5
Score
92/100
Pricing
7/10
License pricing
Pricing not available
Functionality
4
Pega CRM
ITQlick rating
3.8/5
Score
87/100
Pricing
4.8/10
License pricing
$90 per user/month
Functionality
4
Gainsight
ITQlick rating
4.3/5
Score
85/100
Pricing
5.4/10
License pricing
$2,500 per company/month
Functionality
12

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.