Compare FuseDesk and e-ServiceSuite - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - FuseDesk or e-ServiceSuite?

e-ServiceSuite is more expensive to implement (TCO) than FuseDesk, and FuseDesk is rated higher (91/100) than e-ServiceSuite (83/100). FuseDesk offers users more features (6) than e-ServiceSuite (3). There is a clear winner in this case and it is FuseDesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Asandia Corp Vs. Buoyant Solutions, Inc.

Asandia Corp: Asandia, Corp., organized in 2001, is the third in a series of software and business development companies started by Jeremy Shapiro since 1996.Clients come to us for help growing their business through innovative marketing, technology and business strategy. On the tech side of things, we help businesses with custom Infusionsoft applications and i...

Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.

Who is more expensive? FuseDesk or e-ServiceSuite?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FuseDesk and e-ServiceSuite.

FuseDesk price starts at $39 per seat/month , On a scale between 1 to 10 FuseDesk is rated 6, which is similar to the average cost of Help Desk software. e-ServiceSuite price starts at $59 per month , When comparing e-ServiceSuite to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: FuseDesk cost is around the same cost of e-ServiceSuite.

Which software includes more/better features?

We've compared FuseDesk Vs. e-ServiceSuite based on some of the most important and required Help Desk features.

FuseDesk: Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Scheduling, Self Service Portal.

e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

FuseDesk's typical customers include: Start up, Small business, Medium business, and e-ServiceSuite's target customer size include: Small, medium and large size businesses.