FuseDesk Vs Freshdesk

Shlomi LaviShlomi Lavi / May 05, 2021

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Bottom Line: Which is Better - FuseDesk or Freshdesk?

FuseDesk is more expensive to implement (TCO) than Freshdesk, Freshdesk is rated higher (94/100) than FuseDesk (91/100). Freshdesk offers more features (10) to their users than FuseDesk (6). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Asandia Corp compares with FRESHDESK INC.?

Asandia Corp: Asandia, Corp., organized in 2001, is the third in a series of software and business development companies started by Jeremy Shapiro since 1996.Clients come to us for help growing their business through innovative marketing, technology and business strategy. On the tech side of things, we help businesses with custom Infusionsoft applications and i...

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who's more expensive? FuseDesk or Freshdesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for FuseDesk and Freshdesk.

FuseDesk price starts at $97 per user/month , on a scale between 1 to 10 FuseDesk is rated 6, which is similar to the average cost of Help Desk software. Freshdesk price starts at $15 per user/month , when comparing Freshdesk to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: FuseDesk is more expensive than Freshdesk.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared FuseDesk Vs. Freshdesk based on some of the most important and required Help Desk features. FuseDesk: Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Scheduling, Self Service Portal. Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Target customer size

FuseDesk's typical customers include: Start up, Small business, Medium business, Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.

FuseDesk

ITQlick rating
(4.3/5)

starts at $97 per user/month

FuseDesk is a cloud-based Help Desk software that allows its users to unify their communication, reporting systems, CRM, and Omnichannel operations.

Categories: Help Desk.

Freshdesk

ITQlick rating
(4.5/5)

starts at $15 per user/month

Freshdesk is a cloud based help-desk system designed to ensure good customer relations between and an organization and its clients. The solution core features include ticketing, collaboration and automations.

Categories: Call Monitoring, Banking CRM, Call Center, Casino CRM, Complaint Management.

Compare specifications

Compare features

FuseDesk: 6 Features

Knowledge Base/FAQ
Multi-Site Support
Reporting
Rules/Workflows
Scheduling
Self Service Portal

Freshdesk: 10 Features

Billing and Invoicing
Customer Survey
Email Integration
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Multi-Site Support
Rules/Workflows
Scheduling
Facebook Integration
Twitter Integration
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
FuseDesk
ITQlick rating
4.3/5
Score
91/100
Pricing
6.4/10
License pricing
$97 per user/month
Functionality
7
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
39
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per user/month
Functionality
3
Review
Desk-com
ITQlick rating
4.2/5
Score
90/100
Pricing
2.8/10
License pricing
$25 per month
Functionality
35
Integria
ITQlick rating
4.1/5
Score
89/100
Pricing
4/10
License pricing
$6,000 per year
Functionality
3
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.