Compare FuseDesk and HappyFox - Jul 2022

Shlomi LaviShlomi Lavi / Jul 28, 2022

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Bottom Line: Which is Better - FuseDesk or HappyFox?

FuseDesk is more expensive to implement (TCO) than HappyFox, and FuseDesk is rated higher (91/100) than HappyFox (77/100). HappyFox offers users more features (11) than FuseDesk (6).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Asandia Corp Vs. Happyfox Inc

Asandia Corp: Asandia, Corp., organized in 2001, is the third in a series of software and business development companies started by Jeremy Shapiro since 1996.Clients come to us for help growing their business through innovative marketing, technology and business strategy. On the tech side of things, we help businesses with custom Infusionsoft applications and i...

Happyfox Inc : HappyFox is a Cloud based Help Desk software that is developed by a super passionate technology team that is experienced in solving customer support problems. As mentioned by the top technology blog Mashable, HappyFox is a "Beautifully designed App" that is loved by thousands of businesses of all sizes for its ease of actioning the support workfl...

Who is more expensive? FuseDesk or HappyFox?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FuseDesk and HappyFox.

FuseDesk price starts at $39 per seat/month , On a scale between 1 to 10 FuseDesk is rated 6, which is similar to the average cost of Help Desk software. HappyFox price starts at $29 per agent/month , When comparing HappyFox to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: FuseDesk is more expensive than HappyFox.

Which software includes more/better features?

We've compared FuseDesk Vs. HappyFox based on some of the most important and required Help Desk features.

FuseDesk: Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Scheduling, Self Service Portal.

HappyFox: Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

FuseDesk's typical customers include: Start up, Small business, Medium business, HappyFox is best for almost every type of business.



FuseDesk

ITQlick rating
(4.3/5)

starts at $39 per seat/month

FuseDesk is a cloud-based Help Desk software that allows its users to unify their communication, reporting systems, CRM, and Omnichannel operations.

Categories: Help Desk.

HappyFox

ITQlick rating
(4.6/5)

starts at $29 per agent/month

HappyFox is web-based customer support system. The software has a help desk and ticket support system which enhances the relationship between you and your customers. HappyFox integration with email accounts all...

Categories: Document Management, Banking CRM, Casino CRM, Complaint Management, Customer Loyalty.

Compare specifications

Compare features

FuseDesk: 6 Features

Knowledge Base/FAQ
Multi-Site Support
Reporting
Rules/Workflows
Scheduling
Self Service Portal

HappyFox: 11 Features

Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
FuseDesk
ITQlick rating
4.3/5
Score
91/100
Pricing
6.4/10
License pricing
$39 per seat/month
Functionality
7
Compare
HappyFox
ITQlick rating
4.6/5
Score
77/100
Pricing
2/10
License pricing
$29 per agent/month
Functionality
36
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.