Compare FuseDesk and LiveAgent - Oct 2022

Shlomi LaviShlomi Lavi / Oct 07, 2022

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Bottom Line: Which is Better - FuseDesk or LiveAgent?

FuseDesk is more expensive to implement (TCO) than LiveAgent, and FuseDesk is rated higher (91/100) than LiveAgent (80/100). FuseDesk offers users more features (6) than LiveAgent (5).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Asandia Corp Vs. Quality Unit

Asandia Corp: Asandia, Corp., organized in 2001, is the third in a series of software and business development companies started by Jeremy Shapiro since 1996.Clients come to us for help growing their business through innovative marketing, technology and business strategy. On the tech side of things, we help businesses with custom Infusionsoft applications and i...

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

Who is more expensive? FuseDesk or LiveAgent?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FuseDesk and LiveAgent.

FuseDesk price starts at $39 per seat/month , On a scale between 1 to 10 FuseDesk is rated 6, which is similar to the average cost of Help Desk software. LiveAgent price starts at $15 per agent/month , When comparing LiveAgent to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: FuseDesk is more expensive than LiveAgent.

Which software includes more/better features?

We've compared FuseDesk Vs. LiveAgent based on some of the most important and required Help Desk features.

FuseDesk: Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Scheduling, Self Service Portal.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

Target customer size

FuseDesk's typical customers include: Start up, Small business, Medium business, Customers of the software include businesses of all sizes and a wide range of types.



FuseDesk

ITQlick rating
(4.3/5)

starts at $39 per seat/month

FuseDesk is a cloud-based Help Desk software that allows its users to unify their communication, reporting systems, CRM, and Omnichannel operations.

Categories: Help Desk.

LiveAgent

ITQlick rating
(4.7/5)

starts at $15 per agent/month

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through Voice, Email, Live Chat, Facebook, Twitter and Contact Forms. Simple, yet powerful interface: Answer mail...

Categories: Document Management, Call Center, Ticket Management, IT Asset Management, Network Monitoring.

Compare specifications

Compare features

FuseDesk: 6 Features

Knowledge Base/FAQ
Multi-Site Support
Reporting
Rules/Workflows
Scheduling
Self Service Portal

LiveAgent: 5 Features

Chat
Email integration
IT Asset Management
Network Management
Ticket Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
FuseDesk
ITQlick rating
4.3/5
Score
91/100
Pricing
6.4/10
License pricing
$39 per seat/month
Functionality
7
Compare
LiveAgent
ITQlick rating
4.7/5
Score
80/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
14
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.